RETURN POLICY Last updated September 13, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 3 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.
Our products are sourced from RIDIMA FARMING FARMERS PRODUCER COMPANY.
RETURN PROCESS
To return an item, please email customer service at contact@himfarms.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: Himfarms Organic Agrotech Pvt. Ltd.
64/1, Indira Colony, Batahan, Tehsil Palampur, Distt. Kangra, H.P. 176103.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● At [https://himfarms.com], we want to ensure your satisfaction with every purchase. Please take a moment to review our return policy to understand the terms and conditions for returning items. Items that Cannot Be Returned Certain items are non-returnable for various reasons, including health, safety, or customization. These items include: Perishable Goods: Due to their limited shelf life, perishable items like flowers, and plants cannot be returned. Personalized or Customized Items: Products that have been personalized or customized with specific names, dates, or designs unique to your order cannot be returned unless there is a manufacturing defect or damage. Intimate Apparel: For hygiene reasons, intimate apparel such as underwear, swimwear, and lingerie cannot be returned once the packaging is opened, unless there is a manufacturing defect. Health and Personal Care Items: Products related to health and personal care, including cosmetics, skincare, vitamins, and supplements, cannot be returned due to safety and hygiene concerns. Software and Digital Downloads: Once a software license or digital download code is issued and activated, it typically cannot be returned. Please review product details and compatibility before purchasing. Gift Cards and E-Gift Cards: Gift cards, both physical and electronic, are non-returnable and non-refundable. Final Sale or Clearance Items: Items marked as “Final Sale” or “Clearance” are typically non-returnable. Please check the product description for details. Hazardous Materials: Products containing hazardous materials, such as chemicals, batteries, or flammable liquids, cannot be returned due to safety regulations. Opened Media and Software: Physical media like CDs, DVDs, and software packages that have been opened or their seals broken are typically non-returnable. Please note that exceptions may apply in certain cases. Always review the specific return policy provided for each product or category on our website to fully understand the terms and conditions associated with returns. If you have any questions or concerns about our return policy, our customer support team is here to assist you. Your satisfaction is our priority, and we are committed to making your shopping experience as smooth as possible. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: contact@himfarms.com
